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VisualRoute SupportPro Edition 1 user
Price: $395.00
  • VisualRoute SupportPro Edition is for technical support users looking for forward and reverse connection testing and greater diagnostics of network and application performance to help resolve connectivity problems at remote data centers and user locations.

    # Perform connectivity tests from a remote user desktop to diagnose problems occuring between the remote user and your application server, supports a single remote connection at a time
    # Access VisualRoute via a browser from a home office or remote location to test connectivity from the VisualRoute server to another location, supports a single browser connection at a time
    # Perform continuous connection testing to measure a bad performing connection over longer periods of time
    # Test specific ports to determine if your applications are up and responding


    VisualRoute is available in seven specialized editions - Feature comparison chart

    Features & Benefits
    TEST CONNECTIVITY FROM REMOTE LOCATIONS


  • * Improved! Support staff can test connectivity from remote offices or customer computers to another location, view results at the VisualRoute desktop
    The SupportPro Edition enables support staff to test connectivity in both directions: to/from the VisualRoute desktop and to/from remote systems. This capability provides visibility to connectivity problems that occur in one direction only, such as from the customer location to your server -- problems that are otherwise very difficult to pinpoint without imposing on the customer or traveling to the remote location. The SupportPro Edition makes reverse tracing a quick and easy process.

  • * NEW! Test connectivity from multiple built-in test server locations
    Select from various Visualware testing server locations, such as San Jose, California USA, Ashburn Virginia USA and London UK, to test connectivity to your servers or network devices. This capability provides additional testing points to help identify network routes and network providers causing poor performance.

  • * NEW! A single-user browser enables 1 remote user at a time to access the VisualRoute Server to test connectivity from their computer, from the server, or from various built-in test server locations
    The VisualRoute Server connectivity test and PingGrapher tests are Java applets that are easily accessed via a web browser. The built-in web server enables a single user at a time to test connectivity in multiple directions via a browser: to/from the VisualRoute Server applet, to/from their computer and to/from remote servers.
    This capability enables support staff to provide a limited ‘self-service’ portal, allowing a remote user to perform connectivity tests in multiple directions and view results in the browser, and enables IT staff to run connectivity tests from the server while at home or other locations.

  • * NEW! OnDemand™ NTAs perform connection tests from remote locations
    The OnDemand NTA is a small easy to use agent that enables support staff to perform quality and performance connectivity tests from one or more remote locations. This provides quick visibility to last mile connection problems encountered by a customer or remote office. Once an NTA is created, it can be published for easy activation by any remote customer using a simple web download, or other convenient methods of delivery such as email.

    Once the NTA is activated on a remote system, support staff can initiate connectivity tests from that system. Connectivity tests can be managed and run by IT staff, or to enable a ?self-service? portal, allowing multiple remote users to perform connectivity tests in multiple directions and view results in the browser. With the Server Pro and Server NOC Editions, the test results are automatically stored in a server-side database for further review and analysis by support staff.

  • * NEW! Publish NTAs to a URL for easy access and download by remote users
    The Publish NTA option automatically creates a web URL, providing a quick and easy method for remote users to download a NTA you have created. Selecting Run from the download request quickly installs and activates the NTA.

  • ADVANCED NETWORK CONNECTIVITY TESTING
  • * HTTP / FTP / SMTP Application Testing
    Easily check the availability of critical web server, file transfer and mail applications. HTTP application testing also reports the type of web server running, such as Apache or Microsoft IIS.

  • * Application Port Performance Testing
    Trace specific application ports to test if your critical applications are up and responding as expected.

  • * Continuous Network Performance Testing
    Continuous trace functionality supports automated cycling of connectivity tests in order to monitor performance degradation that may occur over long periods of time.

  • * PingGrapher™ Continuous Network Latency Testing
    PingGrapher provides continuous testing to a specific IP address, reporting network latency over time for more detailed views of connectivity performance.

  • * DNS Performance Testing
    VisualRoute measures and reports on DNS (domain name service) response time, which can have a significant effect on connectivity performance.

  • ADVANCED FEATURES More info

    * Tabbed Display
    Multi-tabbed design provides quick access to multiple connectivity and PingGrapher™ tests in a single view, a simple click on a tab provides easy navigation of open reports.
  • * Multiple Maps
    Choose from three popular map displays, including physical and political map options.

  • * Trace & PingGrapher History
    Database for data collection, historical analysis and reporting. Easily select historical traceroute and PingGrapher reports to aid in the analysis of ongoing problems or identify changes in service levels.

  • * Traceroute Comparison Analysis
    Results from several essential network diagnostic tools are integrated into an overall connectivity report, providing a graphical view of connection performance report including packet loss and latency for each network hop. Drill-down detail is easily visible with a mouse over any network hop.

  • * Custom Maps
    Test connectivity from the VisualRoute desktop to any web server, IP address or network device. Get an instant report of the entire route and each network segment, see where data is being lost or excessive latency occurs. And by combining multiple network diagnostic tools in one easy to interface, VisualRoute provides a complete picture of connectivity performance -- with much faster results than traditional tools.

  • * Integrated Web Server with Browser Access
    A built-in web server engine provides access to the connectivity test and performance test via the browser. This enables VisualRoute to be deployed in a secure DMZ deployment outside a corporate firewall if needed.

    The VisualRoute web server does not require any third party web server software such as IIS or Apache, although Apache or IIS can easily be used as a front end web server if desired, and be deployed on the same physical system or a separate system.

  • * Browser Shortcut
    Trace the web site in your browser with a simple click on the Internet Explorer or Firefox toolbar, see the actual IP routing path to the web server, the Whois information for the domain, and estimated geographical location of the server.

    STANDARD FEATURES More info

    * NEW! Graphical View of Traceroute, Ping, Reverse DNS Connectivity Analysis
    Results from several essential network diagnostic tools are integrated into an overall connectivity report, providing a graphical view of connection performance report including packet loss and latency for each network hop. Drill-down detail is easily visible with a mouse over any network hop.

  • * Trace to any Remote IP address or Domain from the VisualRoute desktop
    Test connectivity from the VisualRoute desktop to any web server, IP address or network device. Get an instant report of the entire route and each network segment, see where data is being lost or excessive latency occurs. And by combining multiple network diagnostic tools in one easy to interface, VisualRoute provides a complete picture of connectivity performance -- with much faster results than traditional tools.
  • * IP Location Reporting
    The physical geographical locations of network servers and routers is key information for understanding routing problems, viewing the actual route path on global map provides an instant of picture of routing efficiency and distances.

    * Network Provider Reporting
    See the contact information for the company providing Internet access for each hop of a network route, so you can easily report network problems.

    * Domain Whois Reporting
    Get instant lookups of domain information from worldwide databases, so you can see the registered ‘owner’ of an IP address or domain..

    * NEW! Network Peering Points
    See where network peering points are located on the connection route to help identify high-risk routing devices.

    * ICMP & UDP Traceroutes
    ICMP is the standard diagnostic vehicle for traceroute reporting. UDP is an application protocol, UDP traceroutes extend the ICMP traceroute capability through a more accurate depiction of application routing and more firewall friendly traces. VisualRoute's intelligent protocol selection system automatically switches from ICMP to UDP traceroutes where required.


 

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