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Manage and solve remote connection problems

Manage & solve remote connection problems

Try MCS online!
Try MCS online!

 

Accurately measure connection throughput and quality, analyze network route performance and efficiency, quickly identify last mile problems

Identifying the cause of remote network problems is a time consuming and costly challenge for application service providers and support groups. Whether trying to resolve a connection problem for an existing customer or prequalifying a new customer for business growth, ensuring connections perform and identifying the cause, when there is a problem, is crucial to reducing support costs and growing a satisfied customer base.

MyConnection Server is an application designed specifically to help organizations identify and resolve last mile customer connectivity problems quickly and with little demand for the customer to assist in the resolution process.

Why Use MyConnection Server?

MyConnection Server broadband testing software enables you to quickly and easily measure the performance, capacity and quality of network connections for the bandwidth demanding and time critical applications that such as VoIP, video on demand, Video conferencing and IPTV.

Use MyConnection Server to:

  • Measure actual bandwidth speeds and maximum bandwidth capacity
  • Identify throughput problems originating in the last mile
  • Test connections for the quality to support demanding applications such VoIP, Video and IPTV
  • Pre–qualify customer connectivity and routing for new business
  • Benchmark network deployments, perform network assessments
  • Identify network routing problems, peering points and packet loss
  • Resolve customer connectivity problems with minimal involvement of the customer
  • Provide fully automated ‘self help’ support solutions

The MyConnection Server framework architecture is extensible allowing the user to select the testing components to best fit business requirements. This approach provides the flexibility to easily modify and add components as the business needs change and grow.

MyConnection Server broadband testing software enables you to quickly and easily measure the performance, capacity and quality of network connections for the bandwidth demanding and time critical applications that such as VoIP, video on demand, Video conferencing and IPTV.

Use MyConnection Server to:

  • Measure actual bandwidth speeds and maximum bandwidth capacity
  • Identify throughput problems originating in the last mile
  • Test connections for the quality to support demanding applications such VoIP, Video and IPTV
  • Pre–qualify customer connectivity and routing for new business
  • Benchmark network deployments, perform network assessments
  • Identify network routing problems, peering points and packet loss
  • Resolve customer connectivity problems with minimal involvement of the customer
  • Provide fully automated ‘self help’ support solutions

The MyConnection Server framework architecture is extensible allowing the user to select the testing components to best fit business requirements. This approach provides the flexibility to easily modify and add components as the business needs change and grow.

MyConnection Server overview MCS Key Features Compare MCS Editions  
NETWORK TEST OPTIONS
MCS MyVoIP VoIP quality test MCS MyVoIP™
Voice-over-IP assessment testing


MyCapacity UDP data capacity testMCS MyCapacity™ NEW!
Maximum throughput testing


MCS MyVideo streaming video quality test MCS MyVideo™
Video-over-IP quality testing
MySpeed bandwidth speed test MCS MySpeed®
Bandwidth speed and connection quality testing


MCS MyRoute network routing test MCS MyRoute™
Network route performance testing


MCS IPTV IPTV quality testMCS MyIPTV™
TV-over-IP quality testing
NETWORK TEST MODES

MyConnection Server has three primary testing modes that provide great flexibility ranging from a ‘self–help’ testing portal to automated network testing managed from the MCS management console. These deployment options are easily combined and changed on the fly, enabling you to quickly adapt MCS connection testing to changes in business requirements and network environments.

 
  • End–User Initiated Browser Testing provides end–users a quick and easy means to test their connection to your MCS server, results are displayed to the end–user and logged to the MCS database for review by support technicians. This solution provides an ideal foundation for a self-help portal strategy. Try the MySpeed online speed test, MyVoIP online VoIP quality test.

  • Automated Network Testing enables support technicians to remotely manage the testing process to quickly resolve a customer problem, perform long–term continuous testing to build a performance baseline, monitor connection performance, and identify congestion or packet shaping regulation. Web-delivered Remote Agents and Satellite Servers enable connection testing between two remote systems to test specific network paths. More info.

  • AccessCT™ Appliance Remote Testing enhances the standard automated remote testing through the provision of a small test appliance that integrates the active testing process with an integrated TCP stack to deliver passive monitoring and error analysis. The AccessCT platform provides a cost effective solution that does not entail the use of a PC platform and enables support engineers to analyze the testing process to identify the network errors on the WAN or LAN in addition to the performance issues. Errors identified cover Corruption, data loss, duplicates and data order. More info.
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    This webpage was updated 4th September 2010

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